:root{
  --bg:#EEF1F6; --surface:#fff; --ink:#1B2536; --sub:#5A6678; --line:#E2E7EF;
  --primary:#2A4D8F; --primaryDark:#1F3B6E; --accent:#E8821E; --danger:#C0392B; --bubble:#F3F6FA;
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);
  font-family:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom)}
button{font-family:inherit}
a{color:inherit}
.mono{font-family:ui-monospace,Menlo,Consolas,monospace}

.btn-primary{background:var(--primary);color:#fff;border:none;border-radius:9px;padding:9px 14px;
  font-size:14px;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:6px;transition:background .15s}
.btn-primary:hover{background:var(--primaryDark)}
.btn-primary:disabled{opacity:.5;cursor:default}
.btn-ghost{background:transparent;border:1px solid var(--line);border-radius:8px;cursor:pointer;
  color:var(--sub);display:inline-flex;align-items:center;padding:8px}
.btn-ghost:hover{background:var(--bg)}
.btn-soft{background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:8px 12px;
  font-size:13px;font-weight:600;color:var(--ink);cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:background .15s;text-decoration:none}
.btn-soft:hover{background:#E6EAF1}

.chip{position:relative;display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:22px;
  padding:6px 12px;font-size:13px;font-weight:600;cursor:pointer;background:var(--surface);color:var(--ink);transition:all .12s}
.chip.active{background:var(--ink);color:#fff;border-color:var(--ink)}
.chip .cnt{font-size:11px;font-weight:700;color:var(--sub);background:var(--bg);border-radius:10px;padding:1px 7px}
.chip.active .cnt{color:#fff;background:rgba(255,255,255,.18)}
.dot{width:8px;height:8px;border-radius:8px;display:inline-block}

.subchip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:16px;
  padding:4px 10px;font-size:12px;font-weight:600;cursor:pointer;background:transparent;color:var(--sub);transition:all .12s}
.subchip.active{background:var(--accent);color:#fff;border-color:var(--accent)}
.subchip .cnt{font-size:10.5px;font-weight:700;color:inherit;background:rgba(0,0,0,.08);border-radius:9px;padding:0 6px}
.subchip.active .cnt{background:rgba(255,255,255,.25)}

.co-switch{display:inline-flex;background:var(--bg);border:1px solid var(--line);border-radius:22px;padding:3px;gap:2px}
.co-tab{position:relative;border:none;background:transparent;border-radius:18px;padding:6px 14px;font-size:13px;font-weight:700;color:var(--sub);cursor:pointer;transition:all .12s}
.co-tab.active{background:var(--primary);color:#fff}

/* индикатор непрочитанного на вкладках компаний и чипах-фильтрах */
.alert-dot{position:absolute;top:-3px;right:-3px;width:9px;height:9px;border-radius:9px;background:var(--accent);box-shadow:0 0 0 2px var(--surface)}

header{position:sticky;top:0;z-index:20;background:var(--surface);border-bottom:1px solid var(--line);box-shadow:0 1px 3px rgba(27,37,54,.05)}
.wrap{max-width:1200px;margin:0 auto;padding:0 16px}
.brand-i{width:34px;height:34px;border-radius:9px;background:var(--ink);display:grid;place-items:center;color:var(--accent)}

.search-wrap{display:flex;align-items:center;gap:7px;background:var(--surface);border:1px solid var(--line);
  border-radius:22px;padding:7px 12px;min-width:200px;flex:1;max-width:320px}
.search-wrap input{border:none;outline:none;background:transparent;font-size:13px;width:100%;color:var(--ink)}

.card-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(290px,1fr));align-items:start}
.ticket{position:relative;background:var(--surface);border:1px solid var(--line);border-radius:12px;
  cursor:pointer;transition:box-shadow .15s,transform .1s;overflow:hidden}
.ticket:hover{box-shadow:0 6px 20px rgba(27,37,54,.10);transform:translateY(-1px)}
.ticket .bar{position:absolute;left:0;top:0;bottom:0;width:5px}
.ticket .body{padding:14px 14px 14px 18px}
.stbadge{font-size:11px;font-weight:600;padding:3px 9px;border-radius:20px;white-space:nowrap}
.seq{font-size:11px;font-weight:700;color:var(--sub);background:var(--bg);border-radius:6px;padding:1px 6px}
.bubble{background:var(--bubble);border:1px solid var(--line);border-radius:10px;padding:10px 12px;
  font-size:13.5px;line-height:1.5;white-space:pre-wrap;word-break:break-word}
.status-select{width:100%;padding:7px 10px;border-radius:8px;font-size:13px;font-weight:600;border:1px solid transparent;cursor:pointer;-webkit-appearance:none;appearance:none}

.inp{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:16px;margin-top:6px;
  outline:none;font-family:inherit;color:var(--ink);background:var(--surface)}
textarea.inp{resize:vertical;line-height:1.5}
.inp:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(42,77,143,.12)}
.lbl{font-size:13px;font-weight:600;color:var(--sub);display:block}
.lblBlock{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--sub)}
.emptyBox{font-size:13px;color:var(--sub);background:var(--bg);border-radius:10px;padding:14px;text-align:center;margin-top:8px}

.overlay{position:fixed;inset:0;background:rgba(20,28,42,.55);z-index:50;display:grid;place-items:center;padding:16px;backdrop-filter:blur(2px)}
.modal{width:100%;max-width:560px;max-height:92vh;background:var(--surface);border-radius:16px;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.4)}
.modal .mhead{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;background:var(--surface)}
.modal .mbody{padding:18px;overflow-y:auto}
.modal .mfoot{padding:12px 18px;border-top:1px solid var(--line);display:flex;gap:8px;flex-wrap:wrap;background:var(--surface)}

.photo-grid{display:grid;gap:8px;grid-template-columns:repeat(auto-fill,minmax(92px,1fr))}
.photo-thumb{position:relative;aspect-ratio:1;border-radius:9px;overflow:hidden;cursor:pointer;border:1px solid var(--line)}
.photo-thumb img{width:100%;height:100%;object-fit:cover;display:block}
.photo-del{position:absolute;top:4px;right:4px;background:rgba(0,0,0,.6);border:none;border-radius:6px;color:#fff;cursor:pointer;padding:3px;display:grid;place-items:center}

.comment{background:var(--bg);border-radius:10px;padding:9px 12px}
.voice-item{display:flex;align-items:center;gap:10px;background:var(--bg);border-radius:10px;padding:8px 10px}
.voice-item audio{outline:none}

/* непрочитанные на карточке */
.ticket-unread{box-shadow:0 0 0 2px var(--accent),0 6px 20px rgba(232,130,30,.18)}
.ticket-unread .body{background:linear-gradient(180deg,rgba(232,130,30,.05) 0%,transparent 100%)}
.unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;
  padding:0 7px;background:var(--accent);color:#fff;font-weight:700;font-size:11px;border-radius:10px;line-height:1}

/* модалка-чат */
.modal-chat{max-height:96vh;height:96vh}
.modal-chat .mbody{background:#F2F5FA;padding:14px}
.ticket-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:12px}
.chat-divider{display:flex;align-items:center;gap:10px;margin:14px 4px 10px;color:var(--sub);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em}
.chat-divider::before,.chat-divider::after{content:'';flex:1;height:1px;background:var(--line)}
.chat-feed{display:flex;flex-direction:column;gap:6px;padding-bottom:8px}
.msg{display:flex;flex-direction:column;max-width:78%}
.msg-other{align-self:flex-start;align-items:flex-start}
.msg-me{align-self:flex-end;align-items:flex-end}
.msg-author{font-size:11.5px;font-weight:700;color:var(--primary);margin:0 8px 2px}
.msg-bubble{position:relative;padding:7px 11px 5px;border-radius:14px;min-width:62px;word-break:break-word}
.msg-other .msg-bubble{background:#fff;border-top-left-radius:4px;border:1px solid var(--line)}
.msg-me .msg-bubble{background:#DCEAFB;border-top-right-radius:4px}
.msg-text{font-size:14.5px;line-height:1.4;white-space:pre-wrap}
.msg-photo{max-width:240px;max-height:280px;width:auto;height:auto;border-radius:9px;display:block;cursor:zoom-in;margin:-3px -5px 2px}
.msg-bubble-photo{padding:5px 5px 4px}
.msg-bubble-voice{padding:6px 8px 4px}
.vplayer{display:flex;align-items:center;gap:8px;min-width:220px;max-width:62vw}
.vplayer audio{display:none}
.vplay{flex-shrink:0;width:30px;height:30px;border-radius:50%;background:var(--primary);color:#fff;border:none;cursor:pointer;
  display:inline-flex;align-items:center;justify-content:center;padding:0;padding-left:2px}
.vplay:hover{background:var(--primaryDark)}
.vbar{flex:1;height:4px;background:rgba(0,0,0,.12);border-radius:2px;cursor:pointer;position:relative;min-width:50px;overflow:hidden}
.vfill{height:100%;background:var(--primary);border-radius:2px;width:0%;transition:width .08s linear}
.vtime{font-size:11px;color:var(--sub);min-width:30px;text-align:right;font-variant-numeric:tabular-nums}
.msg-me .vtime{color:#5a7da8}
.vspeed{flex-shrink:0;background:rgba(0,0,0,.08);border:none;color:var(--ink);font-size:10.5px;font-weight:700;
  padding:3px 7px;border-radius:11px;cursor:pointer;min-width:34px;text-align:center;line-height:1.2;font-family:inherit}
.vspeed:hover{background:rgba(0,0,0,.14)}
.msg-me .vspeed{background:rgba(255,255,255,.55)}
.msg-me .vspeed:hover{background:rgba(255,255,255,.8)}
.msg-meta{font-size:10.5px;color:var(--sub);text-align:right;margin-top:1px;display:flex;align-items:center;justify-content:flex-end;gap:4px}
.msg-me .msg-meta{color:#5a7da8}
.msg-del{background:transparent;border:none;color:inherit;cursor:pointer;opacity:.5;font-size:14px;line-height:1;padding:0 2px;border-radius:4px}
.msg-del:hover{opacity:1;background:rgba(0,0,0,.07)}

/* композер */
.composer{display:flex;align-items:center;gap:6px;padding:8px 10px;border-top:1px solid var(--line);background:var(--surface);
  padding-bottom:calc(8px + env(safe-area-inset-bottom))}
.cmp-input{flex:1;border:1px solid var(--line);border-radius:22px;padding:9px 14px;font-size:15px;outline:none;background:#F3F6FA;min-width:0;font-family:inherit}
.cmp-input:focus{border-color:var(--primary);background:#fff}
.cmp-btn{flex-shrink:0;width:38px;height:38px;border-radius:38px;border:none;background:transparent;color:var(--sub);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;padding:0;transition:background .12s}
.cmp-btn:hover{background:var(--bg)}
.cmp-attach{color:var(--sub)}
.cmp-mic{color:var(--primary)}
.cmp-send{background:var(--primary);color:#fff}
.cmp-send:hover{background:var(--primaryDark)}
.cmp-cancel{color:var(--danger)}
.cmp-rec{flex:1;display:flex;align-items:center;gap:8px;background:#FEEEEC;border-radius:22px;padding:7px 14px;font-size:14px;font-weight:600}
.rec-pulse{width:9px;height:9px;border-radius:9px;background:#D32F2F;animation:recpulse 1.1s infinite;flex-shrink:0}

/* старая статусная плашка для модалки */
.st-pill{padding:6px 11px;border-radius:7px;font-size:12.5px;font-weight:600;cursor:pointer;border-width:1.5px;border-style:solid}

.rec-bar{display:inline-flex;align-items:center;gap:8px;background:#FEEEEC;border:1px solid #F2C5BF;border-radius:22px;padding:5px 10px}
.rec-dot{width:9px;height:9px;border-radius:9px;background:#D32F2F;animation:recpulse 1.1s infinite}
@keyframes recpulse{0%,100%{opacity:1}50%{opacity:.35}}
.urow{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}

/* план-график */
.plan-table{width:100%;border-collapse:collapse;font-size:13.5px}
.plan-table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--sub);padding:6px 8px;border-bottom:1px solid var(--line)}
.plan-table td{padding:8px;border-bottom:1px solid var(--line);vertical-align:middle}
.plan-date-row td{background:var(--ink);font-weight:800;font-size:13px;color:#fff;padding:6px 10px;letter-spacing:.02em;border-radius:6px}
.plan-crq-link{background:transparent;border:none;color:var(--primary);font-weight:700;cursor:pointer;padding:0;font-family:inherit;font-size:inherit;text-decoration:underline}
.plan-crq-link:hover{color:var(--primaryDark)}
.plan-missing{color:var(--sub);font-style:italic;font-size:12.5px}
.unread-dot-inline{display:inline-block;width:8px;height:8px;border-radius:8px;background:var(--accent);margin-left:6px;vertical-align:middle;box-shadow:0 0 0 2px var(--surface)}
.tv-toggle{border:1px solid var(--line);border-radius:14px;padding:4px 10px;font-size:12px;font-weight:700;cursor:pointer;font-family:inherit;background:var(--surface);color:var(--sub)}
.tv-toggle.tv-empty{color:var(--sub);font-weight:800}
.tv-toggle.tv-yes{color:#2F8F5B;background:#E3F3E9;border-color:transparent}
.tv-toggle.tv-no{color:#B53C3C;background:#FCE7E7;border-color:transparent}
.tv-popover{position:fixed;z-index:90;background:var(--surface);border:1px solid var(--line);border-radius:10px;
  box-shadow:0 10px 30px rgba(0,0,0,.25);display:flex;flex-direction:column;padding:4px;min-width:130px}
.tv-popover button{background:transparent;border:none;text-align:left;padding:8px 10px;font-size:13px;border-radius:6px;cursor:pointer;color:var(--ink);font-family:inherit}
.tv-popover button:hover{background:var(--bg)}
/* экран отчёта по заявке */
.report-section{margin-top:18px}
.report-section:first-child{margin-top:0}
.report-opts{display:flex;flex-direction:column;gap:6px}
.report-opt{display:flex;align-items:center;gap:8px;font-size:14px;cursor:pointer}
.report-opt input{width:16px;height:16px;cursor:pointer;flex-shrink:0}
.report-bulk{display:flex;gap:8px;margin:8px 0 10px}
.report-photo-grid{display:grid;gap:8px;grid-template-columns:repeat(auto-fill,minmax(92px,1fr))}
.report-photo{position:relative;aspect-ratio:1;border-radius:9px;overflow:hidden;border:1px solid var(--line);cursor:pointer}
.report-photo img{width:100%;height:100%;object-fit:cover;display:block}
.report-photo input{position:absolute;top:6px;left:6px;width:20px;height:20px;cursor:pointer}
.report-photo.sel{box-shadow:0 0 0 2px var(--primary)}
.report-photo.sel::after{content:'';position:absolute;inset:0;background:rgba(42,77,143,.12)}
.report-comment{display:flex;align-items:flex-start;gap:9px;background:var(--bg);border-radius:10px;padding:9px 12px;margin-bottom:6px}
.report-comment input{width:16px;height:16px;margin-top:3px;cursor:pointer;flex-shrink:0}
.report-comment .rc-meta{font-size:11.5px;color:var(--sub);margin-bottom:2px}
.report-comment .rc-text{font-size:14px;line-height:1.4;white-space:pre-wrap;word-break:break-word}
.report-counter{font-size:12.5px;color:var(--sub);margin-top:4px}
.report-footer{display:flex;gap:8px;flex-wrap:wrap}

/* трей загрузки (фото/голосовые) — живёт в композере, как и запись голоса */
.upl-tray{flex:1;display:flex;flex-direction:column;gap:6px;padding:4px 2px;min-width:0}
.upl-top{display:flex;align-items:center;gap:8px}
.upl-head{font-size:12.5px;font-weight:700;color:var(--sub)}
.upl-list{display:flex;flex-direction:column;gap:6px;max-height:160px;overflow-y:auto}
.upl-item{display:flex;align-items:center;gap:8px;font-size:12.5px}
.upl-thumb{width:30px;height:30px;border-radius:6px;object-fit:cover;flex-shrink:0;border:1px solid var(--line);background:var(--bg)}
.upl-thumb-mic{width:30px;height:30px;border-radius:6px;flex-shrink:0;background:var(--bg);color:var(--primary);display:grid;place-items:center}
.upl-mid{flex:1;min-width:0}
.upl-bar{height:5px;background:rgba(0,0,0,.08);border-radius:3px;overflow:hidden}
.upl-fill{height:100%;width:0%;background:var(--primary);transition:width .15s}
.upl-item.error .upl-fill{background:var(--danger)}
.upl-item.done .upl-fill{background:#2F8F5B}
.upl-status{font-size:11px;color:var(--sub);margin-top:1px}
.upl-item.error .upl-status{color:var(--danger)}
.upl-retry{flex-shrink:0;background:var(--danger);color:#fff;border:none;border-radius:7px;padding:4px 9px;font-size:11.5px;font-weight:600;cursor:pointer}

.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:11px 18px;
  border-radius:10px;font-size:14px;font-weight:500;z-index:80;box-shadow:0 8px 30px rgba(0,0,0,.3);opacity:0;transition:opacity .2s;max-width:90vw;text-align:center;pointer-events:none}
.toast.show{opacity:1}
*:focus-visible{outline:2px solid var(--primary);outline-offset:1px}
@media(max-width:600px){.search-wrap{max-width:none}.modal{max-height:96vh}}